Our Service Department

Problem with your vehicle? Time for your next scheduled maintenance? Our well trained service staff are here to provide you with the highest levels of customer satisfaction.

Pick-Up & Delivery

Free

Stay Home and Stay Safe. Let us come to you! Complimentary service pick-up and delivery.

See dealer for details.

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We Honor Local Area Acura Coupons

See dealer for details. Must present written or order or coupon. Not valid on prior transactions. Please present physical printed out coupon at time of write up.

Maintenance & Repair Special

20% OFF

Healthcare, Military, First Responders, Grocery/Pharmacy, Essential Workers Receive 20% OFF any service, maintenance, or repairs! Pick-up and Drop-off available.

Current advised specials & tires are excluded. Max savings $100. See dealer for details. Expires 8/15/20.

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Pohanka Acura Tire Special

Buy Three Tires
Get the Fourth Tire Free

Purchase four (4) tires & receive free lifetime tire rotations & tire repairs! Plus - free two years of road hazard warranty and tire repairs on all tire purchases!

Excludes Acura NSX models. May not be combined with any other offers. Please present coupon at time of write-up. See dealer for complete details. Ends 8/15/20.

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Full Transmission Fluid Exchange

$199.95

Normally $269.00

Includes up to 12qt. transmission fluid. Additional fluid $5.00 per qt. 9 & 10 speed transmission higher.

Coupon must be presented at time of write-up. Not valid with other coupons, offers, or advertised specials. Plus tax where applicable. Hazardous disposal fees, if any, are extra. Expires 8/15/2020.

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Virginia State Safety Inspection

Save $20

Is there an expired sticker in you windshield? Save $20.00.

Coupon must be presented at time of write-up. Not valid with other coupons, offers, or advertised specials. Valid at Pohanka Acura only. Expires 8/15/20.

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Timing Belt Replacement

A $250 Savings

$499.95 Timing Belt Only

Includes timing belt replacement, inspect the water pump, auxiliary drive belt, and tensioner, additional if necessary. Excludes NSX model.

Coupon must be presented at time of write-up. Not valid with other coupons, offers, or advertised specials. Plus tax where applicable. Hazardous disposal fees, if any, are extra. Expires 8/15/2020.

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A-1 Maintenance Service

$10 OFF

A-1 maintenance service includes oil and filter change, tire rotation, check and correct tire pressure, top off fluids, multi-point safety inspection, exterior car wash & vac.

Plus tax, shop supplies & waste disposal fee. Coupon must be presented at time of write-up. Not valid with other coupons, offers, or advertised specials. Valid at Pohanka Acura only. Expires 8/15/20.

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Front or Rear Brake Pads

$139.95 Per Axle

Additional $120 to resurface rotors, if necessary.

Coupon must be presented at time of write-up. Excludes Brembo brake pads, NSX model vehicles, and vehicles with rear electronic parking brake. Not valid with other coupons, offers, or advertised specials. Plus tax where applicable. Hazardous disposal fees, if any, are extra. Expires 8/15/2020.

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B-1 Maintenance Service

$20 OFF

B-1 maintenance service includes oil and filter change, tire rotation, check and correct tire pressure, top off fluids, multi-point safety inspection, clean & adjust brakes, exterior car wash & vac.

Plus tax, shop supplies & waste disposal fee. Coupon must be presented at time of write-up. Not valid with other coupons, offers, or advertised specials. Valid at Pohanka Acura only.Expires 8/15/20.

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Pohanka Acura Battery Special

$149.95

Installed. Includes 100-Month Warranty.

Our batteries come with a 100-month warranty. Parts and labor included.

Some models may vary. Excludes Hybrid and AGM batteries. Plus tax, shop supplies & waste disposal fee. Coupon must be presented at time of write-up. Not valid with other coupons, offers, or advertised specials. Valid at Pohanka Acura only. Expires 8/15/20.

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Complete Detail Special

$139.99

Normally $199.00.

Includes Full Interior & Exterior Detail and complete sanitation of your vehicle.

Please present coupon at time of write-up. May not be combined with other coupons or discounts. Offer valid through 8/15/20.

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Night Owl Service Special

15% OFF

Receive 15% off any single item. Max discount $100 for vehicles brought in from after 6:00 pm Monday through Friday.

Cannot be used on oil changes or tires. Plus tax, shop supplies & waste disposal fee. Coupon must be presented at time of write-up. Not valid with other coupons, offers, or advertised specials. Valid at Pohanka Acura only. Expires 8/15/20.

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BG Fluid Services

BG Fluid Service Savings

BG Power Steering Fluid Exchange:
$129.95 | Normally $169.95

BG Brake Fluid Exchange:
$129.95 | Normally $169.95

BG Fuel Induction Service:
$159.95 | Normally $199.95

Coupon must be presented at time of write-up. Not valid with other coupons, offers, or advertised specials. Plus tax where applicable. Hazardous disposal fees, if any, are extra. Expires 8/15/2020.

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Interior Sanitizing Service Offer

$69.95

You Can't Be Too Safe When It Comes To Fighting Germs. Ultrasonic Interior and HVAC Cleaning. The ultrasonic system treats mold, microorganisms throughout your vehicles entire interior and cabin surfaces, while reducing odors in your vents and killing germs.

See dealer for details. Not valid with any other offers. Ends 8/15/20.

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Meet Our Service Staff

X
Hello my name is Kyle Caudle. I am the Assistant Service manager here at Pohanka Acura in Chantilly, VA. I am from Bristow, VA and have been working for Pohanka for 7 years. I love sports and the outdoors and I look forward to making sure you have the best experience possible when you come to Pohanka Acura.
Service Manager
Kyle Caudle
X
Jerry is one of the pillars within our Service Department. Often referred to as the “Golden Child”. His commitment to our clients and company has spanned over the last 16 years. Jerry enjoys an active lifestyle including mountain biking, snowboarding, and off-road 4 wheeling. when asked what he would like to say to all of our loyal clients, he responded without hesitation; ‘We are here for you!"
Service Advisor
Jerry Soriano
X
Scott is the guy who ensures we do what we say we are going to do. With over 30 years of experience on the most advanced automobiles in the world. Scott will make sure our technicians don't miss anything when it comes to caring for your prize in the driveway!
Shop Foreman
Scott Howerton
X
An avid baseball fan and community organizer. Steve helps keep things together and on pace. He has been with Pohanka a long time and will ensure your service experience is “above and beyond”!
Service Advisor
Steve Phillips
X
Service Advisor
Cedric Singleton
X
Service Advisor
Erkin Besorak
X
Service Consultant
Kyle Schmidt
X
Alex is from nearby Vienna, VA and started with us in 2019. He loves basketball (die-hard Lakers fan!) and spending time with wife and kids. He speaks English and conversational Spanish.
Service Advisor
Alex Manthey

Contact Information


They worked with my budget and price. My sales associate (Faria Azamy) didn’t hound me but was fair and honest. Overall positive experience!

- Ashley Renkes, GOOGLE

Nick was super awesome! I was in town visiting from Seattle and went with my mom to test drive a couple vehicles with her. I had been looking at leasing a new car for a while but did not have any... more

- Jessica H., YAHOO

Nick was super awesome! I was in town visiting from Seattle and went with my mom to test drive a couple vehicles with her. I had been looking at leasing a new car for a while but did not have any intentions of leasing one while in Virginia. Nick was willing to answer all of the questions I had and...

- Jessica H., YELP

I have been using this dealer years for my old Acura. Cedric helped me out very well. And explained details nicely. Each when I need service, they always tried to give the best service if possible. Even with Covid-19 circumstance, they put a nice plastic cover on the car seat and inspected the car...

- Chang Yong, GOOGLE

I had a great experience when buying my new vehicle. Nick was not pushy and was very knowledgeable of the product. He did such a good job, my daughter ended up buying a car from him and is having it shipped to Seattle, Wa.

- Jodi H., YELP

Exceptional service from everyone especially Erkin. Quick check in and check out process. Very efficient maintenance and repair service from the workshop. Erkin provided good advice on the required repairs, all very personalised for my vehicle. Would definitely recommend.

- Prashanta Koirala, GOOGLE

Fahreen Chaudhry at Pohanka Acura helped us purchase a 2020 Acura RDX. Fahreen hung right in there with us as we had many questions having never owned an Acura before. Fahreen was very knowledgeable about the RDX and all its features and is well-versed in the processes of Pohanka to work with us...

- RDX Owner, DEALERRATER

The service is absolutely first class. I drove in for an oil change and they also rotated the tires, did an alignment, a state safety inspection and then washed my car. I was out in under two hours. Great company.

- Rob Hardman, GOOGLE

I had Al Gavri as my salesperson and he was fantastic! I would definitely buy from him again!

- Jasmine Southworth, GOOGLE

Recently purchased my first car! My sales associate Shahbaz was very informative and helpful throughout the entire process, and I left extremely satisfied with the deal we got on the car.

- Surina C, GOOGLE

My experience at Pohanka was an amazing one because of “RICKY”. He is very experienced, fast, efficient, and reputable at Pohanka. I walked in at Pohanka and drove off with exactly what I wanted. Thanks

- Mohammed Elfertasse, GOOGLE

Great service: Thank you Erkin, he is my to go person when I need a service. He always explains what is needed and the cost associated with the service.

- Jay F., YELP

Had an excellent sales experience with Linda - very attentive and knowledgeable, we had inquired earlier in the day about a 2020 TLX I was looking for and we were able to secure it that same day! She really worked with us on the pricing and process and it was much appreciated. Also Ray in Finance...

- Tdxkev N., YELP

Exceptional service as always!! Pohanka Acura service is truly the best. We are always kept informed every step of the way.

- Maryam H., YELP

Such service was quite apt with the expectations built by the pohanka acura brand. There was no denying the great lengths the servicemen of this dealership underwent for my benefit.

- wangnaesoong, DEALERRATER

Mr. Yong Kim was extremely courteous and very timely in responding to my inquiry. He was the first to respond among several inquiries I sent out and was always respectful and courteous when responding. I asked specifically not to be contacted by phone and he honored my request. He presented the...

- Min Woo, GOOGLE

Yong Kim helped us with our first TLX in 2015 and just last week we bought a 2020 TLX from Yong! He sent me a link to a photo of a TLX that just arrived but not in our 1st choice of interior color. Glad he did! He and Ziad Rahme, Sales Manager, helped us get the trade-in and sale price that made...

- rpond200, DEALERRATER

Great experience! Janaka Miles is very knowledgeable about the models and the features in each model. He was very patient and helped me with the purchase. I highly Recommend him!

- Prasad, DEALERRATER

I had an oil change service here a couple of days ago. It was done on a timely manner. Thank you Pohanka!

- Gelila Fantu, GOOGLE

From the online appointment I was able to make for the same day and the great service from Shane in the Service Dept, I would highly recommend Pohanka Acura to others. It's folks with great customer service skills like Shane that keep customers coming back. They need to pay him more money.... these...

- Jessica R., YELP

We had another great buying experience at Pohanka Acura recently. We were in the market for a RDX and trading in our 9 year old MDX. We were paired up with Mr.Joseph Rinchuso, a true sales professional. Not only is he a gentleman, but he knows his products inside and out. What an education he gave...

- Mark Rohr, GOOGLE

Alex was my customer service rep and he was extremely knowledgeable about my MDX. He was able to provide an appt to me by phone immediately and my car was being worked on within the hour. He provided a diagnostic service that found my brake problem, replaced the pads, realigned the tires, and had...

- Mary W., YELP

I took my car in for what was expected to be a fairly routine pre-vacation travel service AND checkup. The physical plant is clean and well designed for customer flow. The waiting area is comfortable including coffee and munchies, for reading, watching TV or getting some work done. Erkin is a...

- John Beadling, GOOGLE

It is a spacious, clean and tidy place; they have qualified and professional staff .. Steve is professional, polite and very fast doing his job.

- walter delgado, GOOGLE

I had a Great Experience, Michael P. is my sales Rep. he is the Best he kept me informed through the entire process even on his day off.... everyone was very helpful no matter who your working with someone was always making sure you were ok and wasn't in need of any assistance..... Everyone was...

- Renee N., YELP

Very helpful and prompt. I waited for my vehicle and pleasantly surprised that all service was completed in an hour. A little questionable car wash.,. No worries as it's just a perk.

- Glenn Kaplan, GOOGLE

Yong Kim was great very helpful and very patient. I went only looking for prices and ending buying a new MDX . Great Customer service including thee mangers.

- ninandreu, DEALERRATER

I had an emergency issue with my 1 year old Acura TLX & was out of State. I googled the closest Acura dealership & the Chantilly VA dealership was the closest. I drove there & pulled into the service bay. The service advisor, Shane Tabit, helped me. My car literally would not start in the service...

- Deanna M., YELP

Great service. 2 cars in & out in a little under under an hour for each car.25% off coupon for Sunday service. Mike in service was great, did everything I asked and got me going as promised.

- Joel S., YELP

I showed up with no appointment scheduled and they got me in immediately! They did the work quickly and did a great job communicating. This was a great experience.

- Amy S., YELP

I think the service at Pohanka is very good. Not sure what their turnover rate is but always seems to be a new crew. Fortunately, their training must be very good as it doesn't seem to matter who checks you in they are all very attentive. One thing I have grown to despise is the strong arming for a...

- Gino Auteri, GOOGLE

Such a great experience yet again. Thank you Farheen Chaudry, Ziad Rhmae, and Ray Morgan for your assistance in my first brand-new car purchase.

- Emma P., YELP

Cedric is the best service writer that I ever have encountered. Super friendly and he listens to your quest and answers them accordingly. The entire staff from top down is EXCELLENT

- Tony Ramazani, GOOGLE

After what seemed like an endless search to upgrade my Acura, I'm so glad I ended up back where I started with my first RDX, Pohanka. Their sales and service staff members are top notch and now to have purchased there twice, I'm not sure if I could go anywhere else. Farheen Chaundry, her manager,...

- emmy_919, DEALERRATER

I was incredibly impressed with the professionalism and efficiency Jason Smith made my car buying experience. The service was exceptional and also the fastest I have had. I am completely in love with my vehicle (I got a used hybrid) and Jason was very knowledgeable about the ins and outs of how to...

- Michelle P., YELP

Jason smith and James Pierce were by far the best. They both were very knowledgeable and helped me get into my awesome new Acura. If you are in the market for a new car definitely go to them. They will give you 5 star service. Thank you to you both for the exceptional service

- Marc M., YELP

Always a good experience. Erkin is great to work with.

- Pj Thacker, GOOGLE
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