Pohanka Acura
Sales: 703-592-4453 Service: 571-350-9279 Parts: 571-350-9282
Pohanka Acura
Pohanka Acura

Our Service Department

Problem with your vehicle? Time for your next scheduled maintenance? Our well trained service staff are here to provide you with the highest levels of customer satisfaction.

B-1 MAINTENANCE SERVICE : $20 OFF
B-1 MAINTENANCE SERVICE

$20 OFF

B-1 maintenance service includes oil and filter change, tire rotation, check and correct tire pressure, top off fluids, multi-point safety inspection, clean & adjust brakes, exterior car wash & vac.

Plus tax, shop supplies & waste disposal fee. Coupon must be presented at time of write-up. Not valid with other coupons, offers, or advertised specials. Valid at Pohanka Acura only.Expires 1/31/20.

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A-1 MAINTENANCE SERVICE : $10 OFF
A-1 MAINTENANCE SERVICE

$10 OFF

A-1 maintenance service includes oil and filter change, tire rotation, check and correct tire pressure, top off fluids, multi-point safety inspection, exterior car wash & vac.

Plus tax, shop supplies & waste disposal fee. Coupon must be presented at time of write-up. Not valid with other coupons, offers, or advertised specials. Valid at Pohanka Acura only. Expires 1/31/20.

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BRAKE PAD SPECIAL  : $159.95 Installed - Parts & Labor
BRAKE PAD SPECIAL

$159.95 Installed - Parts & Labor

Additional $120 for rotor resurfacing if necessary. Excludes NSX model vehicles, vehicles with electronic parking brakes, & Brembo brake pads. Plus tax, shop supplies & waste disposal fee.

Coupon must be presented at time of write-up. Not valid with other coupons, offers, or advertised specials. Valid at Pohanka Acura only. Expires 1/31/20.

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BATTERY SPECIAL : $149.95 Installed - Includes 100 Month Warranty
BATTERY SPECIAL

$149.95 Installed - Includes 100 Month Warranty

Our batteries come with a 100 month warranty. Parts and labor included.

Some models may vary. Plus tax, shop supplies & waste disposal fee. Coupon must be presented at time of write-up. Not valid with other coupons, offers, or advertised specials. Valid at Pohanka Acura only. Expires 1/31/20.

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TIMING BELT SPECIAL : $499.95 Timing Belt Replacement
TIMING BELT SPECIAL

$499.95 Timing Belt Replacement

$250 off timing belt replacement only, water pump, drive belts, & tensioner additional.

Excludes NSX model vehicles. Acura vehicles only. Plus tax, shop supplies & waste disposal fee. Coupon must be presented at time of write-up. Not valid with other coupons, offers, or advertised specials. Valid at Pohanka Acura only. Expires 1/31/20.

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EARLY BIRD/NIGHT OWL SERVICE SPECIALS : 10% Off Early Bird/Night Owl Special!
EARLY BIRD/NIGHT OWL SERVICE SPECIALS

10% Off Early Bird/Night Owl Special!

Receive 10% off any single item. Max discount $100 for vehicles brought in from 6:00AM - 9:00AM or 9:00PM - Midnight Monday-Friday.

Cannot be used on oil changes or tires. Plus tax, shop supplies & waste disposal fee. Coupon must be presented at time of write-up. Not valid with other coupons, offers, or advertised specials. Valid at Pohanka Acura only. Expires 1/31/20.

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MILITARY SERVICE SPECIAL : Receive a 10% Discount
MILITARY SERVICE SPECIAL

Receive a 10% Discount

Receive a 10% discount off for all our active duty and retired military personnel.

Excludes tires and oil changes. Max discount $100. Plus tax, shop supplies & waste disposal fee. Coupon must be presented at time of write-up. Not valid with other coupons, offers, or advertised specials. Valid at Pohanka Acura only. Expires 1/31/20.

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BUY 3 TIRES, GET THE 4TH TIRE FREE : Buy 3 Tires Get The 4th Tire FREE
BUY 3 TIRES, GET THE 4TH TIRE FREE

Buy 3 Tires Get The 4th Tire FREE

Purchase 4 tires & receive free lifetime tire rotations! Free 2-years of road hazard warranty and tire repairs on all tire purchases!

Plus tax, shop supplies & waste disposal fee. Coupon must be presented at time of write-up. Not valid with other coupons, offers, or advertised specials. Valid at Pohanka Acura only. Expires 1/31/20.

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FREE VIRGINIA STATE SAFETY INSPECTION : Is there a 10/19 sticker on your windshield? Save $20!
FREE VIRGINIA STATE SAFETY INSPECTION

Is there a 10/19 sticker on your windshield? Save $20!

Coupon must be presented at time of write-up. Not valid with other coupons, offers, or advertised specials. Valid at Pohanka Acura only. Expires 1/31/20.

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Meet Our Service Staff

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Hello my name is Kyle Caudle. I am the Assistant Service manager here at Pohanka Acura in Chantilly, VA. I am from Bristow, VA and have been working for Pohanka for 7 years. I love sports and the outdoors and I look forward to making sure you have the best experience possible when you come to Pohanka Acura.
Assistant Service Manager
Kyle Caudle
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Jerry is one of the pillars within our Service Department. Often referred to as the “Golden Child”. His commitment to our clients and company has spanned over the last 16 years. Jerry enjoys an active lifestyle including mountain biking, snowboarding, and off-road 4 wheeling. when asked what he would like to say to all of our loyal clients, he responded without hesitation; ‘We are here for you!"
Service Advisor
Jerry Soriano
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Scott is the guy who ensures we do what we say we are going to do. With over 30 years of experience on the most advanced automobiles in the world. Scott will make sure our technicians don't miss anything when it comes to caring for your prize in the driveway!
Shop Foreman
Scott Howerton
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An avid baseball fan and community organizer. Steve helps keep things together and on pace. He has been with Pohanka a long time and will ensure your service experience is “above and beyond”!
Service Advisor
Steve Phillips
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Service Advisor
Cedric Singleton
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Service Advisor
Erkin Besorak
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Service Consultant
Kyle Schmidt
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Service Advisor
Leslie West
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Service Advisor
Richard Mao
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Service Advisor
Samuel Lartey-Mingle
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Service Advisor
Michael Darlin
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Alex is from nearby Vienna, VA and started with us in 2019. He loves basketball (die-hard Lakers fan!) and spending time with wife and kids. He speaks English and conversational Spanish.
Service Advisor
Alex Manthey
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Christopher started with us in 2019 and is originally from Silver Spring, MD. In his spare time, he enjoys working on cars and building his 2014 Mustang GT. His favorite food is homemade mac and cheese, and his favorite actor is Clint Eastwood.
Service Advisor
Christopher Madrid

Contact Information


Excellent service on both of my Acuras. Quick, efficient and super friendly service personnel. I also appreciate the late hours of the Service Dept. - made it easy to get in when convenient.

- David F., YELP

I am always very satisfied with my visits for service to this Pohanka. The service reps are spot on. I drop my car, go into the computer stations, due some work and in no time, my car is ready. My rep this time was very informative and made very good suggestions. Thanks for making my visits easy...

- Victoria Stratman, GOOGLE

Jerry helped me get my ILX checked out and fix a warranty issue. I was in and out with no hassle and got to experience a new TLX! I’m doing my service here every time!

- vito0092, GOOGLE

The service at Pohanka is extraordinary ... hours that work for busy schedules, great communication by service advisors, excellent diagnostics and solutions offered. On my most recent unscheduled visit when an emissions warning light suddenly went on, Service Advisor Erkin Besorak counseled me on...

- Barbara Patton, GOOGLE

Pohanka has been very efficient in completing the servicing of my car. The last visit was an excellent experience, the representative was ready when I pulled in. The check in took about 5 minutes, they had a shuttle ready in the next 5 and the car was ready in about an hour. Very good. The only...

- Sanjeev Sahgal, GOOGLE

I had no issues with Pohanka Acura while receiving service for my 2017 RDX. Love the lounge while waiting for my vehicle. Erkin was very knowledgeable and answered all my questions. I definitely will tell others about my experience with Pohanka Acura.

- ruth bianco, GOOGLE

Always very attentive service team, they will let you know about current value offers and give honest reccomendations, no sales pressure to sell you service that you don't necessarily require. Thank you!

- russell jumyazov, GOOGLE

Driving is smooth after the visit and Pohanka did excellent job. The representative was straight forward and helpful.

- saman moshafi, GOOGLE

My experience with Pohanka and Jason Smith was superb! They were courteous, knowledgeable, and very helpful. They know their business and they ensure that your experience is the best it can be. I am a person who hates the car buying experience in general and I can say Pohanka has me change my view....

- Sherri E., YELP

Always great service! Thank you Akex snd the Service Team.

- Ginger Robinson, GOOGLE

I bought my First Acura MDX and I never felt pressured by anyone. They were willing to negotiate a good deal without any games which made the purchasing process go smoothly. They were very accommodating to me and my requests. I truly feel like a member of the Pohanka family. Hammad Arshad was my...

- Munib Rehman, GOOGLE

I’ve been taking my cars to Pohanka for almost twenty years...never had a less than stellar experience. Customer service is embedded in the service department and a part of the culture.

- John Pivik, GOOGLE

Pohanka is the best of the best. I would not go any where else!

- timothy selfridge, GOOGLE

Farheen made buying my first car buying experience so easy and quick. I recommend her completely. Thank you!

- Chris Maroon, GOOGLE

We just went to Acura as a first stop shopping for a car for a college graduate...no intention of buying today. Wanted to comparison shop different makes by quality and price over the weekend. Was warmly greeted and impressively consulted in depth by Fahreen about exactly what we were looking for...

- Chris Wydler, GOOGLE

We came in to get our car inspected, and they were able to service our car very quickly! It was a fantastic experience. Mike Scaggs really took good care of us, and got us in and out quickly!

- MADISON BACH, GOOGLE

Cedric provides some of the best customer service you can find anywhere. I always know I’ll be in good hands when I take my car to Acura Service department because of Him. I would recommend Pohanka Acura to anyone who is looking to get a new vehicle because of Cedric at the service department....

- Ashley Matthews, GOOGLE

Great personal service from Erkin. Always there for me and explains everything clearly. I have an older (2004) TSX... a great car but getting a little long on the tooth. Erkin and Pohanka techs keep it running just fine. Any repairs are fully explained and gone over before being made. Erkin...

- Bob B., YELP

I worked with Calvin Strahin and Rick Prami at Pohanka Acura internet sales team. It was an excellent experience. I started out looking for a late used model RDX. He was able to put together a deal that got me a new 2020 RDX at a better price than the used one. All done over the phone or by email....

- Mdterps221, DEALERRATER

Excellent experience at the end of November 2019. Al Gavri was very responsive, effective and caring throughout the entire sales process and made me feel very comfortable. Also, he ensured that all paperwork was ready for us on the purchase day so that we could leave the dealership within less than...

- Ana Cymerman, GOOGLE

Outstanding service as always. Thanks

- Jean Seelig, GOOGLE

Great Service and helpful

- Walter Jablonski, GOOGLE

The experience was fine until they decided to tell me to fill up the gas tank on the rental car when I only drove the car 20 miles and the tank was still full. They really should have one of the sales consultants check the car instead of a child that checks you out.

- Guillermo Zepeda, GOOGLE

Pohanka had a great waiting area, no appt needed, outstanding customer service and when a part was needed to be ordered they provided a complimentary loaner and it was a fabulous experience from start to finish!!

- Tricia A., YELP

If you are looking for an honest, hardworking, no-nonsense sales rep; give Jason Smith a call!! I have purchased 6 vehicles through Pohanka Acura..Jason does a fantastic job making the car buying experience an enjoyable one!

- Kevin G., YELP

An expert in the business and new at Pahanka’s car care service desk, you must have Kati H. as your representative. I have had many representatives at this dealership, and rarely did I leave feeling like an up-charge was attempted or came my way. My visit in December I was truly dreading because...

- Best Service Rep Just Arrived, EDMUNDS

Awesome timely service!!!

- Reggie S, GOOGLE
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