Pohanka Acura
Sales: 703-592-4453 Service: 571-350-9279 Parts: 571-350-9282

Why Service at the Dealership?

If you wish to keep your current car, truck, or SUV for a long period of time, then staying up-to-date on routine maintenance is a must. While taking care of these basic tasks is important, where you bring your vehicle for servicing is also a crucial factor. Therefore, Pohanka Acura is here to tell you why you should visit our dealership for your vehicle’s automotive care! Our Service Department is standing by and ready to assist you.

Certified Staff

One of our greatest assets is our dedicated team of expert technicians. These knowledgeable individuals are committed to caring for each and every vehicle that passes through their capable hands with the highest degree of respect. In addition, before getting to work on your ride, they have to pass various factory certification tests to demonstrate that they possess the necessary skills and knowledge. Moreover, they aim to stay current with the latest tools, equipment, and procedures to remain on the cutting edge. If you visit another service provider, you might not have access to such a qualified team!

Convenience & Flexibility

In order to meet the varied needs of our diverse clientele, we aim to go the extra mile, so your visit goes as smoothly as possible. First and foremost, we never require appointments! Oftentimes, other locations make you reserve a time slot ahead of time, which might force you to rearrange your entire day. With us, you can simply swing by whenever you have some spare time. In addition, our service hours are as accommodating as possible, so you can visit before or after work. Plus, we can generally complete most repairs in under two hours. This is thanks in part to our large, state-of-the-art facility that can accommodate more vehicles at a time than most places.

Pohanka Value Package

It goes without saying that in order to take part in the benefits of the Pohanka Value Package, you need to visit a Pohanka dealership! This guiding principle inspires our employees to be the best that they can be and helps us make your visit as enjoyable as possible. While we’re on the job, you can take a moment and relax in our upscale waiting lounge with HDTVs and a gourmet coffee bar. Plus, you have the ability to get some work done by connecting to our complimentary Wi-Fi, or take the courtesy shuttle into town if you need to run a quick errand. Before returning your vehicle to your possession, we’ll give it a free car wash to leave it looking its best!

So, why service at the dealership? Thanks to the many advantages of the Pohanka Value Package and our commitment to quality, Pohanka Acura is ready to tackle whatever challenges come our way. Visit us today to see for yourself!


Why Service at the Dealership?

Get Quality Care at Pohanka Acura!

Contact Information


Service Hours

571-350-9279
Monday 6:00 am - 12:00 am
Tuesday 6:00 am - 12:00 am
Wednesday 6:00 am - 12:00 am
Thursday 6:00 am - 12:00 am
Friday 6:00 am - 12:00 am
Saturday 7:00 am - 7:00 pm
Sunday 7:00 am - 7:00 pm

Testimonials

Ginger Robinson
Ginger Robinson
GOOGLE
1-19-2020
Full Star Full Star Full Star Full Star Full Star
Munib Rehman
Munib Rehman
GOOGLE
1-19-2020
Full Star Full Star Full Star Full Star Full Star

I bought my First Acura MDX and I never felt pressured by anyone. They were willing to negotiate a good deal without any games which made the purchasing process go smoothly. They were very accommodating to me and my requests. I truly feel like a member of the Pohanka family. Hammad Arshad was my salesman and he was beyond exceptional. He was never pushy and very professional, helpful, honest, resourceful, and had a great sense of humor. He made sure I had everything I needed and followed up after to make sure all was going well with my new vehicle. Thank you so much Hammad Arshad!

Arik Shrestha
Arik Shrestha
GOOGLE
1-19-2020
Full Star Full Star Full Star Full Star Full Star
John Pivik
John Pivik
GOOGLE
1-19-2020
Full Star Full Star Full Star Full Star Full Star

I’ve been taking my cars to Pohanka for almost twenty years...never had a less than stellar experience. Customer service is embedded in the service department and a part of the culture.

timothy selfridge
timothy selfridge
GOOGLE
1-18-2020
Full Star Full Star Full Star Full Star Full Star

Pohanka is the best of the best. I would not go any where else!

Chris Maroon
Chris Maroon
GOOGLE
1-18-2020
Full Star Full Star Full Star Full Star Full Star

Farheen made buying my first car buying experience so easy and quick. I recommend her completely. Thank you!

Gail Freie
Gail Freie
GOOGLE
1-18-2020
Full Star Full Star Full Star Full Star Full Star
Chris Wydler
Chris Wydler
GOOGLE
1-18-2020
Full Star Full Star Full Star Full Star Full Star

We just went to Acura as a first stop shopping for a car for a college graduate...no intention of buying today. Wanted to comparison shop different makes by quality and price over the weekend. Was warmly greeted and impressively consulted in depth by Fahreen about exactly what we were looking for in a car and the deal we wanted. Fahreen worked the deal through so we had no choice but to accept. She sold us when we weren't buying because of the gut confidence we had that the deal was too good to pass up and couldn't be beat. Will recommend her and Acura to others...we'll be back!

MADISON BACH
MADISON BACH
GOOGLE
1-18-2020
Full Star Full Star Full Star Full Star Full Star

We came in to get our car inspected, and they were able to service our car very quickly! It was a fantastic experience. Mike Scaggs really took good care of us, and got us in and out quickly!

Terri Henderson
Terri Henderson
GOOGLE
1-18-2020
Full Star Full Star Full Star Full Star Empty Star
Ashley Matthews
Ashley Matthews
GOOGLE
1-18-2020
Full Star Full Star Full Star Full Star Full Star

Cedric provides some of the best customer service you can find anywhere. I always know I’ll be in good hands when I take my car to Acura Service department because of Him. I would recommend Pohanka Acura to anyone who is looking to get a new vehicle because of Cedric at the service department. Don’t take your care anywhere else!

Pete Franco
Pete Franco
GOOGLE
1-18-2020
Full Star Full Star Full Star Full Star Full Star
Bob B.
YELP
1-17-2020
Full Star Full Star Full Star Full Star Full Star

Great personal service from Erkin. Always there for me and explains everything clearly. I have an older (2004) TSX... a great car but getting a little long on the tooth. Erkin and Pohanka techs keep it running just fine. Any repairs are fully explained and gone over before being made. Erkin especially seems to know how much I like the car and always works with me to get the important stuff done.

"I worked with Calvin Strahin and Rick Prami at Pohanka..."

Mdterps221
DEALERRATER
1-17-2020
Full Star Full Star Full Star Full Star Full Star

I worked with Calvin Strahin and Rick Prami at Pohanka Acura internet sales team. It was an excellent experience. I started out looking for a late used model RDX. He was able to put together a deal that got me a new 2020 RDX at a better price than the used one. All done over the phone or by email. Once I got to the dealership I just had to sign the papers and go. Great experience buying the vehicle.

Ana Cymerman
Ana Cymerman
GOOGLE
1-17-2020
Full Star Full Star Full Star Full Star Full Star

Excellent experience at the end of November 2019. Al Gavri was very responsive, effective and caring throughout the entire sales process and made me feel very comfortable. Also, he ensured that all paperwork was ready for us on the purchase day so that we could leave the dealership within less than 90 minutes. So thank you for making this experience so much easier and a lot more pleasant than expected!

Coker Bowen
Coker Bowen
GOOGLE
1-16-2020
Full Star Full Star Full Star Full Star Empty Star
Jean Seelig
Jean Seelig
GOOGLE
1-16-2020
Full Star Full Star Full Star Full Star Full Star

Outstanding service as always. Thanks

Walter Jablonski
Walter Jablonski
GOOGLE
1-15-2020
Full Star Full Star Full Star Full Star Full Star

Great Service and helpful

Guillermo Zepeda
Guillermo Zepeda
GOOGLE
1-15-2020
Full Star Full Star Full Star Empty Star Empty Star

The experience was fine until they decided to tell me to fill up the gas tank on the rental car when I only drove the car 20 miles and the tank was still full. They really should have one of the sales consultants check the car instead of a child that checks you out.

Tricia A.
Tricia A.
YELP
1-15-2020
Full Star Full Star Full Star Full Star Full Star

Pohanka had a great waiting area, no appt needed, outstanding customer service and when a part was needed to be ordered they provided a complimentary loaner and it was a fabulous experience from start to finish!!

Susie Adib
Susie Adib
GOOGLE
1-15-2020
Full Star Full Star Full Star Full Star Empty Star
Hong Jiang
Hong Jiang
GOOGLE
1-14-2020
Full Star Full Star Full Star Full Star Full Star
Kevin G.
YELP
1-14-2020
Full Star Full Star Full Star Full Star Full Star

If you are looking for an honest, hardworking, no-nonsense sales rep; give Jason Smith a call!! I have purchased 6 vehicles through Pohanka Acura..Jason does a fantastic job making the car buying experience an enjoyable one!

Ish Preenja
Ish Preenja
GOOGLE
1-13-2020
Full Star Full Star Full Star Full Star Full Star
Mina Ellini
Mina Ellini
GOOGLE
1-13-2020
Full Star Full Star Full Star Full Star Full Star

Best Service Rep Just Arrived

Best Service Rep Just Arrived
EDMUNDS
1-12-2020
Full Star Full Star Full Star Full Star Full Star

An expert in the business and new at Pahanka’s car care service desk, you must have Kati H. as your representative. I have had many representatives at this dealership, and rarely did I leave feeling like an up-charge was attempted or came my way. My visit in December I was truly dreading because it was required for the state inspection. This anxiety was compounded by my previous visit when the representative pitched me $5K+ of work. Mind you I bring my car in for all it’s service updates, etc. Prior to my visit I did some initial cost research and found it interesting that some dealerships allow you to set up appointments online and select the service you want that includes the pricing for your car make:and model. I call that true transparency! I am very appreciative of Kati’s efforts to ensure things went well by clearly defining the scope and costs of work. I know she went over and beyond! We both knew there was a fair cost for the work that needed to get done. My experience with Kati H. at the dealership was welcoming. She made me feel right at home chatting it up with an old girlfriend. I can not recall the last woman representative I have seen working at the service center. I am THRILLED she is part of the Pohanka Team. The words to describe her are knowledgeable, fair, open and empathetic. Remember- ask for Kati H as your car care representative.

Zhong Qi
Zhong Qi
GOOGLE
1-12-2020
Full Star Full Star Full Star Full Star Full Star
Reggie S
Reggie S
GOOGLE
1-12-2020
Full Star Full Star Full Star Full Star Full Star

Awesome timely service!!!

Bonnie Bellows
Bonnie Bellows
GOOGLE
1-12-2020
Full Star Full Star Full Star Full Star Full Star
Betsy Roberts
Betsy Roberts
GOOGLE
1-12-2020
Full Star Full Star Full Star Full Star Full Star
Cerasela Cristei
Cerasela Cristei
GOOGLE
1-11-2020
Full Star Full Star Full Star Full Star Full Star

Every time I get my car service I get the best treatment and service. Thank you!

Chris B
Chris B
GOOGLE
1-11-2020
Full Star Full Star Full Star Full Star Full Star

Great experience purchasing a new car with my wife. We couldn't be happier with our salesman Jason. Wouldn't think twice about driving 4 hours to buy another Acura at Pohanka.

Belinda Collins
Belinda Collins
GOOGLE
1-10-2020
Full Star Full Star Full Star Full Star Full Star

Very positive experience. All work done on time and as estimated. The service rep also correctly diagnosed the problem with my nav system not receiving traffic information. It now works as it should.

Ann Bolyard
Ann Bolyard
GOOGLE
1-10-2020
Full Star Full Star Full Star Full Star Full Star

Best car buying experience ever.

Randy G.
YELP
1-9-2020
Full Star Full Star Full Star Full Star Empty Star

Pohanka has repaired my Acura MDX on many occasions and I have found there work outstanding. Working with my service advisor Erkin has been wonderful. He explained the repairs and has made recommendations I've found helpful. Good experience at Pohanka to date.

NJ G
NJ G
GOOGLE
1-9-2020
Full Star Full Star Full Star Empty Star Empty Star

Location is pretty central. Came in for an oil change, the Waiting Room/Lobby is cramped, noisy. Their philosophy is "open door" so you could make an appt for an oil change and still wait almost 2 hours because of walk-ins before you. There should be a designated tech for appointments. Our service Rep (Sam) was kind and helpful, but $100 for an oil change?! There are enough certified places locally to provide this service at half or less than that.

Josephine Armar
Josephine Armar
GOOGLE
1-8-2020
Full Star Full Star Full Star Full Star Full Star

Took car in for service. As usual, my “son” Cedric was professional, respectful, efficient, attentive and eager to please with a huge smile on his face, despite the pressures and demands! Even though it was New Year’s Eve and super busy, staff and managers took time to check in, greet and have a laugh. Carlos even made sure I got to ride a red RDX loaner car at my request! Muchas Gracias otra vez senor. Love this dealership and their best salesman, Fred, who has sold my family all our cars over the last 12 years or so! I always feel right at home as the whole team is very welcoming. Highly recommend Pohanka Acura in Chantilly!

Penelope Socks
Penelope Socks
GOOGLE
1-8-2020
Full Star Full Star Full Star Full Star Full Star
Jason Cross
Jason Cross
GOOGLE
1-8-2020
Full Star Full Star Full Star Full Star Empty Star

Yong Kim was superb

Highly recommended
EDMUNDS
1-8-2020
Full Star Full Star Full Star Full Star Full Star

I bought an Acura two vehicles ago and came back to Pohanka this year due to the quality of the product and the professionalism I remembered so well with my first purchase. This time I worked with Yong Kim who has been, by far, the best and most thorough salesman with whom we've ever worked over the years. What impressed me the most was his patience, his willingness to "teach" me how all the gadgets worked, his prompt attention to details, and his professionalism.

LeeAnne F.
LeeAnne F.
YELP
1-8-2020
Full Star Full Star Full Star Full Star Full Star

I bought an Acura two vehicles ago and came back to Pohanka this year due to the quality of the product and the professionalism I remembered so well with my first purchase. This time I worked with Yong Kim who has been, by far, the best and most thorough salesman with whom we've ever worked over the years. What impressed me the most was his patience, his willingness to "teach" me how all the gadgets worked, his prompt attention to details, and his professionalism.

Jim White
Jim White
GOOGLE
1-7-2020
Full Star Full Star Full Star Full Star Empty Star

Purchase of a previously owned 2019 RDX was uneventful - which is a good thing... Our sales person, Farheen Chaudhry, was pleasant to work with and she helped us find the RDX we wanted (finding an RDX without a black interior was a challenge) and the price was fair. Total time spent at the dealership was about 3 hours, which was a little better than we thought it would be.

Great assistance from the sales staff

Bob
EDMUNDS
1-7-2020
Full Star Full Star Full Star Full Star Full Star

Aidan, my sales rep, helped me locate several vehicles I noticed on the Pohanka Acura website and allowed me to inspect them in detail (in the rain). He walked me through the Pohanka purchase process and tax/tag/title'ing. Very much appreciate his professionalism and assistance.

Michael Barron
Michael Barron
GOOGLE
1-6-2020
Full Star Full Star Full Star Full Star Full Star

A very pleasurable buying experience. Drove up from Richmond. Everyone was very professional in going about their jobs. No pressure. Will definitely buy there again. Local dealerships could not match their prices!

Ronnie Farrar
Ronnie Farrar
GOOGLE
1-6-2020
Full Star Full Star Full Star Full Star Full Star
El Salvador Vlogs
El Salvador Vlogs
GOOGLE
1-6-2020
Full Star Full Star Full Star Empty Star Empty Star

No to friendly staff.

Kristina Brandriff
Kristina Brandriff
GOOGLE
1-6-2020
Full Star Full Star Full Star Full Star Full Star
Madhu Kuriti
Madhu Kuriti
GOOGLE
1-6-2020
Full Star Full Star Full Star Full Star Full Star

Have been bringing my cars here for routine maintenance for the past 4 years and their service department is one of the best, thorough and professional. Love their complementary VA state inspections which can be conveniently squeezed into service visits.

Babu Krishnan
Babu Krishnan
GOOGLE
1-6-2020
Full Star Full Star Full Star Full Star Full Star

I recently purchased two brand new Acura MDX SUV at Pohanka Acura. Shahbaz Butt, a salesman at Pohanka, provided great support. Most of my interaction was over email and phone with Shahbaz as we were from Pittsburgh. He and his manager Tony Ramazani were great to work with. There was absolutely no pressure from their end. We planned to buy a certified preowned acura but ended up buying two brand new Acura MDX. The entire credit goes to Tony Ramazani and Shahbaz Butt for providing us a great deal on the car. Kevin White also supported throughout the sales process. They are the best and honest people. We reached dealership on a Saturday evening 5PM and they were about to close. However Tony ensured that we are happy with our shopping experience. These folks know how to make a deal!. They did everything to get the best price for me and my wife. I would have never thought of buying two Acura MDX ever in life, but Tony gave me an offer that i could not put down. Shahbaz was very quick in getting the car from inventory and explained all the features. Kevin was explaining all the technologies to my wife. More importantly when we finalized the two cars, it was 10 PM. I went with my family (my wife and two kids of 9 and 6) and we were dealing with finance guy at 10 PM. Shahbaz was kind enough to keep my kids engaged (my kids were bored at dealership as they were there since 5PM ) till 11 PM. We left the dealership on Saturday 11 PM. I kind of felt bad to keep Shahbaz for that long but not a sign of distress from him. Shahbaz was absolutely professional and did his job passionately. My entire family took a picture with him in front of my two cars! My kids still remember him. We could not pick up the car on Saturday as i have asked to fit certain dealer installs. Tony Ramazani ensured that we were given a loaner RDX to drive home (Pittsburgh) and my two cars were delivered at my door in Pittsburgh all the way from Chantilly, VA. This is the best dealership experience i have ever had. Thanks for a pleasant experience guys! Shahbaz Butt provided excellent customer service and Tony Ramazani is a great human and the best manager!. Tony was giving great advice to my kids!. It was like a family feel and emotion at a car dealership! Pohanka Acura is best because of Tony, Shahbaz and Kevin. Keep it up folks. I have been bragging to my friends about your customer service and have advised couple of my friends in your way to shop their cars all the way from Pittsburgh. I highly recommend Shahbaz, Kevin and Tony!

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