Pohanka Acura
Sales: 703-592-4453 Service: 571-350-9279 Parts: 571-350-9282

How Do I Know If My Vehicle Has a Recall?

Even if you’re the type of driver who stays on top of your vehicle’s routine maintenance needs, some things, like a manufacturer recall, are just out of your control. However, a common question we hear at Pohanka Acura is how to know when a recall has been issued for your specific model and year. Thankfully, there are several measures in place to ensure that you get the memo and have your ride repaired!

Notification By Mail

As soon as a manufacturer determines that a recall is required, they will send out notification letters through the mail to anyone who is a registered owner of the specific model and year impacted by the safety recall. As required by the National Highway Traffic Safety Administration (NHTSA), this letter must contain information about the defect or noncompliance, the risk it poses, how it will be fixed, and what to do if you’re unable to have the problem remedied. Once you receive this notice, you should make it a priority to swing by our service bay so we can handle it. But what do you do if you haven’t received a letter in the mail, but believe there has been a recall issued for your ride?

Online Recall Notice

For your peace of mind, our website has a resource that can quickly inform you of any pending recalls for your Acura. Under the Service tab near the top of the page, you’ll see a link labeled Acura Recall Information. Once you click on it, you’ll be taken to a page that enables to search by either the year, model, and trim, or by the VIN. If there are any recalls that apply to you, we’ll let you know! We also provide contact information for Acura Client Relations and the NHTSA, in case you have any follow-up questions.

Convenient Repairs at Pohanka Acura

Does your ride need a defect repaired? No worries! As an Acura-certified service center, we’re authorized to perform recall-mandated fixes completely free of charge, so you can get your vehicle back in good working order without having to spend a dime. Simply stop by whenever you have a free morning or afternoon, let us know that you’re here for recall-related repairs, and we’ll take it from there! Before you know it, your Acura will be ready to tackle the open road again.

So, how do I know if my vehicle has a recall? Pohanka Acura has you covered! If you don’t receive an official notice in the mail, you can always make use of our recall search form to get the answers you need. Once you’re ready to visit us, head on over to our Service Department at 13911 Lee Jackson Memorial Hwy in Chantilly, VA.


How Do I Know If My Vehicle Has a Recall?

We'll Get You Back on the Road!

Contact Information


Service Hours

571-350-9279
Monday 6:00 am - 12:00 am
Tuesday 6:00 am - 12:00 am
Wednesday 6:00 am - 12:00 am
Thursday 6:00 am - 12:00 am
Friday 6:00 am - 12:00 am
Saturday 7:00 am - 7:00 pm
Sunday 7:00 am - 7:00 pm

Dealership Information

Testimonials

Kathleen Koepsell
Kathleen Koepsell
GOOGLE
1-25-2020
Full Star Full Star Full Star Full Star Full Star
Annie Boehm
Annie Boehm
GOOGLE
1-24-2020
Full Star Full Star Full Star Full Star Full Star
Chagan Lal
Chagan Lal
GOOGLE
1-23-2020
Full Star Full Star Full Star Full Star Empty Star
Bang Nghiem
Bang Nghiem
GOOGLE
1-23-2020
Full Star Full Star Full Star Full Star Full Star
Barbara Patton
Barbara Patton
GOOGLE
1-22-2020
Full Star Full Star Full Star Full Star Full Star

The service at Pohanka is extraordinary ... hours that work for busy schedules, great communication by service advisors, excellent diagnostics and solutions offered. On my most recent unscheduled visit when an emissions warning light suddenly went on, Service Advisor Erkin Besorak counseled me on my best options when additional recommended maintenance items came up. After arranging a loaner car for a couple of hours so I could continue my work obligations, I returned to pick up the car after all was completed. BPatton

Sanjeev Sahgal
Sanjeev Sahgal
GOOGLE
1-22-2020
Full Star Full Star Full Star Full Star Empty Star

Pohanka has been very efficient in completing the servicing of my car. The last visit was an excellent experience, the representative was ready when I pulled in. The check in took about 5 minutes, they had a shuttle ready in the next 5 and the car was ready in about an hour. Very good. The only reason for not giving a 5 star is that the car wash was not to my satisfaction.

Shahbaz Butt
Shahbaz Butt
GOOGLE
1-22-2020
Full Star Full Star Full Star Full Star Full Star
terrie mcbride
terrie mcbride
GOOGLE
1-22-2020
Full Star Full Star Full Star Full Star Empty Star
Susan Lombardi
Susan Lombardi
GOOGLE
1-21-2020
Full Star Full Star Full Star Full Star Full Star
ruth bianco
ruth bianco
GOOGLE
1-21-2020
Full Star Full Star Full Star Full Star Full Star

I had no issues with Pohanka Acura while receiving service for my 2017 RDX. Love the lounge while waiting for my vehicle. Erkin was very knowledgeable and answered all my questions. I definitely will tell others about my experience with Pohanka Acura.

russell jumyazov
russell jumyazov
GOOGLE
1-21-2020
Full Star Full Star Full Star Full Star Full Star

Always very attentive service team, they will let you know about current value offers and give honest reccomendations, no sales pressure to sell you service that you don't necessarily require. Thank you!

Eligio Flores
Eligio Flores
GOOGLE
1-21-2020
Full Star Full Star Full Star Full Star Full Star
Gheem samuel
Gheem samuel
GOOGLE
1-21-2020
Full Star Full Star Full Star Full Star Full Star
Cecilia Forbes
Cecilia Forbes
GOOGLE
1-21-2020
Full Star Full Star Full Star Full Star Full Star
David Elmore
David Elmore
GOOGLE
1-21-2020
Full Star Full Star Full Star Full Star Full Star
saman moshafi
saman moshafi
GOOGLE
1-21-2020
Full Star Full Star Full Star Full Star Full Star

Driving is smooth after the visit and Pohanka did excellent job. The representative was straight forward and helpful.

Sherri E.
YELP
1-20-2020
Full Star Full Star Full Star Full Star Full Star

My experience with Pohanka and Jason Smith was superb! They were courteous, knowledgeable, and very helpful. They know their business and they ensure that your experience is the best it can be. I am a person who hates the car buying experience in general and I can say Pohanka has me change my view. I will definitely return to Pohanka and Jason Smith for my next purchase!

Ginger Robinson
Ginger Robinson
GOOGLE
1-19-2020
Full Star Full Star Full Star Full Star Full Star

Always great service! Thank you Akex snd the Service Team.

Munib Rehman
Munib Rehman
GOOGLE
1-19-2020
Full Star Full Star Full Star Full Star Full Star

I bought my First Acura MDX and I never felt pressured by anyone. They were willing to negotiate a good deal without any games which made the purchasing process go smoothly. They were very accommodating to me and my requests. I truly feel like a member of the Pohanka family. Hammad Arshad was my salesman and he was beyond exceptional. He was never pushy and very professional, helpful, honest, resourceful, and had a great sense of humor. He made sure I had everything I needed and followed up after to make sure all was going well with my new vehicle. Thank you so much Hammad Arshad!

Arik Shrestha
Arik Shrestha
GOOGLE
1-19-2020
Full Star Full Star Full Star Full Star Full Star
John Pivik
John Pivik
GOOGLE
1-19-2020
Full Star Full Star Full Star Full Star Full Star

I’ve been taking my cars to Pohanka for almost twenty years...never had a less than stellar experience. Customer service is embedded in the service department and a part of the culture.

timothy selfridge
timothy selfridge
GOOGLE
1-18-2020
Full Star Full Star Full Star Full Star Full Star

Pohanka is the best of the best. I would not go any where else!

Chris Maroon
Chris Maroon
GOOGLE
1-18-2020
Full Star Full Star Full Star Full Star Full Star

Farheen made buying my first car buying experience so easy and quick. I recommend her completely. Thank you!

Gail Freie
Gail Freie
GOOGLE
1-18-2020
Full Star Full Star Full Star Full Star Full Star
Chris Wydler
Chris Wydler
GOOGLE
1-18-2020
Full Star Full Star Full Star Full Star Full Star

We just went to Acura as a first stop shopping for a car for a college graduate...no intention of buying today. Wanted to comparison shop different makes by quality and price over the weekend. Was warmly greeted and impressively consulted in depth by Fahreen about exactly what we were looking for in a car and the deal we wanted. Fahreen worked the deal through so we had no choice but to accept. She sold us when we weren't buying because of the gut confidence we had that the deal was too good to pass up and couldn't be beat. Will recommend her and Acura to others...we'll be back!

MADISON BACH
MADISON BACH
GOOGLE
1-18-2020
Full Star Full Star Full Star Full Star Full Star

We came in to get our car inspected, and they were able to service our car very quickly! It was a fantastic experience. Mike Scaggs really took good care of us, and got us in and out quickly!

Terri Henderson
Terri Henderson
GOOGLE
1-18-2020
Full Star Full Star Full Star Full Star Empty Star
Ashley Matthews
Ashley Matthews
GOOGLE
1-18-2020
Full Star Full Star Full Star Full Star Full Star

Cedric provides some of the best customer service you can find anywhere. I always know I’ll be in good hands when I take my car to Acura Service department because of Him. I would recommend Pohanka Acura to anyone who is looking to get a new vehicle because of Cedric at the service department. Don’t take your care anywhere else!

Pete Franco
Pete Franco
GOOGLE
1-18-2020
Full Star Full Star Full Star Full Star Full Star
Bob B.
YELP
1-17-2020
Full Star Full Star Full Star Full Star Full Star

Great personal service from Erkin. Always there for me and explains everything clearly. I have an older (2004) TSX... a great car but getting a little long on the tooth. Erkin and Pohanka techs keep it running just fine. Any repairs are fully explained and gone over before being made. Erkin especially seems to know how much I like the car and always works with me to get the important stuff done.

"I worked with Calvin Strahin and Rick Prami at Pohanka..."

Mdterps221
DEALERRATER
1-17-2020
Full Star Full Star Full Star Full Star Full Star

I worked with Calvin Strahin and Rick Prami at Pohanka Acura internet sales team. It was an excellent experience. I started out looking for a late used model RDX. He was able to put together a deal that got me a new 2020 RDX at a better price than the used one. All done over the phone or by email. Once I got to the dealership I just had to sign the papers and go. Great experience buying the vehicle.

Ana Cymerman
Ana Cymerman
GOOGLE
1-17-2020
Full Star Full Star Full Star Full Star Full Star

Excellent experience at the end of November 2019. Al Gavri was very responsive, effective and caring throughout the entire sales process and made me feel very comfortable. Also, he ensured that all paperwork was ready for us on the purchase day so that we could leave the dealership within less than 90 minutes. So thank you for making this experience so much easier and a lot more pleasant than expected!

Coker Bowen
Coker Bowen
GOOGLE
1-16-2020
Full Star Full Star Full Star Full Star Empty Star
Jean Seelig
Jean Seelig
GOOGLE
1-16-2020
Full Star Full Star Full Star Full Star Full Star

Outstanding service as always. Thanks

Walter Jablonski
Walter Jablonski
GOOGLE
1-15-2020
Full Star Full Star Full Star Full Star Full Star

Great Service and helpful

Guillermo Zepeda
Guillermo Zepeda
GOOGLE
1-15-2020
Full Star Full Star Full Star Empty Star Empty Star

The experience was fine until they decided to tell me to fill up the gas tank on the rental car when I only drove the car 20 miles and the tank was still full. They really should have one of the sales consultants check the car instead of a child that checks you out.

Tricia A.
Tricia A.
YELP
1-15-2020
Full Star Full Star Full Star Full Star Full Star

Pohanka had a great waiting area, no appt needed, outstanding customer service and when a part was needed to be ordered they provided a complimentary loaner and it was a fabulous experience from start to finish!!

Susie Adib
Susie Adib
GOOGLE
1-15-2020
Full Star Full Star Full Star Full Star Empty Star
Hong Jiang
Hong Jiang
GOOGLE
1-14-2020
Full Star Full Star Full Star Full Star Full Star
Kevin G.
YELP
1-14-2020
Full Star Full Star Full Star Full Star Full Star

If you are looking for an honest, hardworking, no-nonsense sales rep; give Jason Smith a call!! I have purchased 6 vehicles through Pohanka Acura..Jason does a fantastic job making the car buying experience an enjoyable one!

Ish Preenja
Ish Preenja
GOOGLE
1-13-2020
Full Star Full Star Full Star Full Star Full Star
Mina Ellini
Mina Ellini
GOOGLE
1-13-2020
Full Star Full Star Full Star Full Star Full Star

Best Service Rep Just Arrived

Best Service Rep Just Arrived
EDMUNDS
1-12-2020
Full Star Full Star Full Star Full Star Full Star

An expert in the business and new at Pahanka’s car care service desk, you must have Kati H. as your representative. I have had many representatives at this dealership, and rarely did I leave feeling like an up-charge was attempted or came my way. My visit in December I was truly dreading because it was required for the state inspection. This anxiety was compounded by my previous visit when the representative pitched me $5K+ of work. Mind you I bring my car in for all it’s service updates, etc. Prior to my visit I did some initial cost research and found it interesting that some dealerships allow you to set up appointments online and select the service you want that includes the pricing for your car make:and model. I call that true transparency! I am very appreciative of Kati’s efforts to ensure things went well by clearly defining the scope and costs of work. I know she went over and beyond! We both knew there was a fair cost for the work that needed to get done. My experience with Kati H. at the dealership was welcoming. She made me feel right at home chatting it up with an old girlfriend. I can not recall the last woman representative I have seen working at the service center. I am THRILLED she is part of the Pohanka Team. The words to describe her are knowledgeable, fair, open and empathetic. Remember- ask for Kati H as your car care representative.

Zhong Qi
Zhong Qi
GOOGLE
1-12-2020
Full Star Full Star Full Star Full Star Full Star
Reggie S
Reggie S
GOOGLE
1-12-2020
Full Star Full Star Full Star Full Star Full Star

Awesome timely service!!!

Bonnie Bellows
Bonnie Bellows
GOOGLE
1-12-2020
Full Star Full Star Full Star Full Star Full Star
Betsy Roberts
Betsy Roberts
GOOGLE
1-12-2020
Full Star Full Star Full Star Full Star Full Star
Cerasela Cristei
Cerasela Cristei
GOOGLE
1-11-2020
Full Star Full Star Full Star Full Star Full Star

Every time I get my car service I get the best treatment and service. Thank you!

Chris B
Chris B
GOOGLE
1-11-2020
Full Star Full Star Full Star Full Star Full Star

Great experience purchasing a new car with my wife. We couldn't be happier with our salesman Jason. Wouldn't think twice about driving 4 hours to buy another Acura at Pohanka.

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