“ I’ve been taking my cars to Pohanka for almost twenty years...never had a less than stellar experience. Customer service is embedded in the service department and a part of the culture. ”

“ Pohanka is the best of the best. I would not go any where else! ”

“ Farheen made buying my first car buying experience so easy and quick. I recommend her completely. Thank you! ”

“ We just went to Acura as a first stop shopping for a car for a college graduate...no intention of buying today. Wanted to comparison shop different makes by quality and price over the weekend. Was warmly greeted and impressively consulted in depth by Fahreen about exactly what we were looking for in a car and the deal we wanted. Fahreen worked the deal through so we had no choice but to accept. She sold us when we weren't buying because of the gut confidence we had that the deal was too good to pass up and couldn't be beat. Will recommend her and Acura to others...we'll be back! ”

“ We came in to get our car inspected, and they were able to service our car very quickly! It was a fantastic experience. Mike Scaggs really took good care of us, and got us in and out quickly! ”

“ Cedric provides some of the best customer service you can find anywhere. I always know I’ll be in good hands when I take my car to Acura Service department because of Him. I would recommend Pohanka Acura to anyone who is looking to get a new vehicle because of Cedric at the service department. Don’t take your care anywhere else! ”

“ Great personal service from Erkin. Always there for me and explains everything clearly. I have an older (2004) TSX... a great car but getting a little long on the tooth. Erkin and Pohanka techs keep it running just fine. Any repairs are fully explained and gone over before being made. Erkin especially seems to know how much I like the car and always works with me to get the important stuff done. ”

“ I worked with Calvin Strahin and Rick Prami at Pohanka Acura internet sales team. It was an excellent experience. I started out looking for a late used model RDX. He was able to put together a deal that got me a new 2020 RDX at a better price than the used one. All done over the phone or by email. Once I got to the dealership I just had to sign the papers and go. Great experience buying the vehicle. ”

“ Excellent experience at the end of November 2019. Al Gavri was very responsive, effective and caring throughout the entire sales process and made me feel very comfortable. Also, he ensured that all paperwork was ready for us on the purchase day so that we could leave the dealership within less than 90 minutes. So thank you for making this experience so much easier and a lot more pleasant than expected! ”

“ Outstanding service as always. Thanks ”

“ Great Service and helpful ”

“ The experience was fine until they decided to tell me to fill up the gas tank on the rental car when I only drove the car 20 miles and the tank was still full. They really should have one of the sales consultants check the car instead of a child that checks you out. ”

“ Pohanka had a great waiting area, no appt needed, outstanding customer service and when a part was needed to be ordered they provided a complimentary loaner and it was a fabulous experience from start to finish!! ”

“ If you are looking for an honest, hardworking, no-nonsense sales rep; give Jason Smith a call!! I have purchased 6 vehicles through Pohanka Acura..Jason does a fantastic job making the car buying experience an enjoyable one! ”

“ An expert in the business and new at Pahanka’s car care service desk, you must have Kati H. as your representative. I have had many representatives at this dealership, and rarely did I leave feeling like an up-charge was attempted or came my way. My visit in December I was truly dreading because it was required for the state inspection. This anxiety was compounded by my previous visit when the representative pitched me $5K+ of work. Mind you I bring my car in for all it’s service updates, etc. Prior to my visit I did some initial cost research and found it interesting that some dealerships allow you to set up appointments online and select the service you want that includes the pricing for your car make:and model. I call that true transparency! I am very appreciative of Kati’s efforts to ensure things went well by clearly defining the scope and costs of work. I know she went over and beyond! We both knew there was a fair cost for the work that needed to get done. My experience with Kati H. at the dealership was welcoming. She made me feel right at home chatting it up with an old girlfriend. I can not recall the last woman representative I have seen working at the service center. I am THRILLED she is part of the Pohanka Team. The words to describe her are knowledgeable, fair, open and empathetic. Remember- ask for Kati H as your car care representative. ”

“ Awesome timely service!!! ”

“ Every time I get my car service I get the best treatment and service. Thank you! ”

“ Great experience purchasing a new car with my wife. We couldn't be happier with our salesman Jason. Wouldn't think twice about driving 4 hours to buy another Acura at Pohanka. ”

“ Very positive experience. All work done on time and as estimated. The service rep also correctly diagnosed the problem with my nav system not receiving traffic information. It now works as it should. ”

“ Best car buying experience ever. ”

“ Pohanka has repaired my Acura MDX on many occasions and I have found there work outstanding. Working with my service advisor Erkin has been wonderful. He explained the repairs and has made recommendations I've found helpful. Good experience at Pohanka to date. ”

“ Location is pretty central. Came in for an oil change, the Waiting Room/Lobby is cramped, noisy. Their philosophy is "open door" so you could make an appt for an oil change and still wait almost 2 hours because of walk-ins before you. There should be a designated tech for appointments. Our service Rep (Sam) was kind and helpful, but $100 for an oil change?! There are enough certified places locally to provide this service at half or less than that. ”

“ Took car in for service. As usual, my “son” Cedric was professional, respectful, efficient, attentive and eager to please with a huge smile on his face, despite the pressures and demands! Even though it was New Year’s Eve and super busy, staff and managers took time to check in, greet and have a laugh. Carlos even made sure I got to ride a red RDX loaner car at my request! Muchas Gracias otra vez senor. Love this dealership and their best salesman, Fred, who has sold my family all our cars over the last 12 years or so! I always feel right at home as the whole team is very welcoming. Highly recommend Pohanka Acura in Chantilly! ”

“ I bought an Acura two vehicles ago and came back to Pohanka this year due to the quality of the product and the professionalism I remembered so well with my first purchase. This time I worked with Yong Kim who has been, by far, the best and most thorough salesman with whom we've ever worked over the years. What impressed me the most was his patience, his willingness to "teach" me how all the gadgets worked, his prompt attention to details, and his professionalism. ”

“ I bought an Acura two vehicles ago and came back to Pohanka this year due to the quality of the product and the professionalism I remembered so well with my first purchase. This time I worked with Yong Kim who has been, by far, the best and most thorough salesman with whom we've ever worked over the years. What impressed me the most was his patience, his willingness to "teach" me how all the gadgets worked, his prompt attention to details, and his professionalism. ”

“ Purchase of a previously owned 2019 RDX was uneventful - which is a good thing... Our sales person, Farheen Chaudhry, was pleasant to work with and she helped us find the RDX we wanted (finding an RDX without a black interior was a challenge) and the price was fair. Total time spent at the dealership was about 3 hours, which was a little better than we thought it would be. ”

“ Aidan, my sales rep, helped me locate several vehicles I noticed on the Pohanka Acura website and allowed me to inspect them in detail (in the rain). He walked me through the Pohanka purchase process and tax/tag/title'ing. Very much appreciate his professionalism and assistance. ”

“ A very pleasurable buying experience. Drove up from Richmond. Everyone was very professional in going about their jobs. No pressure. Will definitely buy there again. Local dealerships could not match their prices! ”

“ No to friendly staff. ”

“ Have been bringing my cars here for routine maintenance for the past 4 years and their service department is one of the best, thorough and professional. Love their complementary VA state inspections which can be conveniently squeezed into service visits. ”

“ I recently purchased two brand new Acura MDX SUV at Pohanka Acura. Shahbaz Butt, a salesman at Pohanka, provided great support. Most of my interaction was over email and phone with Shahbaz as we were from Pittsburgh. He and his manager Tony Ramazani were great to work with. There was absolutely no pressure from their end. We planned to buy a certified preowned acura but ended up buying two brand new Acura MDX. The entire credit goes to Tony Ramazani and Shahbaz Butt for providing us a great deal on the car. Kevin White also supported throughout the sales process. They are the best and honest people. We reached dealership on a Saturday evening 5PM and they were about to close. However Tony ensured that we are happy with our shopping experience. These folks know how to make a deal!. They did everything to get the best price for me and my wife. I would have never thought of buying two Acura MDX ever in life, but Tony gave me an offer that i could not put down. Shahbaz was very quick in getting the car from inventory and explained all the features. Kevin was explaining all the technologies to my wife. More importantly when we finalized the two cars, it was 10 PM. I went with my family (my wife and two kids of 9 and 6) and we were dealing with finance guy at 10 PM. Shahbaz was kind enough to keep my kids engaged (my kids were bored at dealership as they were there since 5PM ) till 11 PM. We left the dealership on Saturday 11 PM. I kind of felt bad to keep Shahbaz for that long but not a sign of distress from him. Shahbaz was absolutely professional and did his job passionately. My entire family took a picture with him in front of my two cars! My kids still remember him. We could not pick up the car on Saturday as i have asked to fit certain dealer installs. Tony Ramazani ensured that we were given a loaner RDX to drive home (Pittsburgh) and my two cars were delivered at my door in Pittsburgh all the way from Chantilly, VA. This is the best dealership experience i have ever had. Thanks for a pleasant experience guys! Shahbaz Butt provided excellent customer service and Tony Ramazani is a great human and the best manager!. Tony was giving great advice to my kids!. It was like a family feel and emotion at a car dealership! Pohanka Acura is best because of Tony, Shahbaz and Kevin. Keep it up folks. I have been bragging to my friends about your customer service and have advised couple of my friends in your way to shop their cars all the way from Pittsburgh. I highly recommend Shahbaz, Kevin and Tony! ”